Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our Service.

Information You Provide

• Account information (name, email address, password)
• Profile information (organization name, role, preferences)
• Content you upload or create (audio recordings, documents, architecture diagrams)
• Communications with us (support requests, feedback)
• Payment information (processed by our payment providers)

Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, features used, time spent)
• Log data (IP address, access times, referring URLs)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your audio recordings and generate documentation
• Manage your account and provide customer support
• Send you technical notices, updates, and administrative messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security threats
• Develop new products, services, features, and functionality

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third parties who perform services on our behalf (cloud hosting, payment processing, analytics)
• AI Processing: Audio and text data is processed by AI services to generate documentation (processed in accordance with our data processing agreements)
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect the rights, property, and safety of Noteble, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you direct us to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to:

• Comply with our legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records for a reasonable period

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@noteble.ai. We will respond to your request within 30 days.

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your use of our Service. Cookies are small data files stored on your device.

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how you use our Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

8. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

We use third-party services for various functions, including:

• Cloud infrastructure (AWS)
• Payment processing
• Analytics
• AI/ML processing for transcription and documentation generation

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer personal information internationally, we implement appropriate safeguards in accordance with applicable law, including standard contractual clauses approved by relevant authorities.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: